Theta Intelligence built IABS for the medical and dental practice that loses bookings every time a real patient walks through the door. When your front desk is verifying insurance for a patient in the chair, the inbound call goes to voicemail. By the time staff calls back, the new patient has already booked at the practice down the street. IABS is the voice receptionist that closes that gap.
The problem
Where IABS fits.
40% of inbound calls hit voicemail during clinical hours
Your front desk is fully occupied with the patient in the chair. Every missed call is a new patient who picked the next listing. The math: at $300 average appointment value, even five missed calls per week is $6,000 monthly in walked-away revenue.
Insurance verification slows the front desk
Half your inbound questions are 'do you take my insurance?' Trained staff can answer in 90 seconds — but they're not always at the desk. Hanna escalates insurance questions to your team only when needed; routine eligibility verification is handled at the voice layer.
Multi-provider scheduling overwhelms callers
Dentist, hygienist, tech, specialist — patients don't know who they need. Hanna does. She asks two clarifying questions and books with the right provider in the right slot.
After-hours emergency calls are missed entirely
A toothache at 11pm Friday is an emergency next week. Without 24/7 coverage, that patient calls the next dentist. Hanna handles after-hours calls and triages: routine reschedule vs urgent callback.
Healthcare practice ROI math
Average appointment value $250–$450. Recovering 5 missed bookings per week at 80% conversion is $4,000–$9,000 per month in recovered revenue. IABS Growth at $4,500/mo pays itself back in month 2 — and that's before counting reduced front-desk burnout, after-hours coverage, and the no-show recovery from automated reminders.
How IABS works for Healthcare & Medical Practices
Built for the specific way you operate.
HIPAA-aware data minimization
No PHI logged in transcripts. Conversation data is purged on a configurable retention window. Your BAA-required practices stay compliant.
Multi-provider booking
Hanna picks the right provider and the right slot from your shared Google Calendar. Hygienist for cleaning, dentist for exam, oral surgeon for extraction — booked correctly the first time.
Insurance verification escalation
Routine 'do you take my insurance?' is handled at the voice layer. Anything benefits-specific is routed to a human staff member with full context.
Automated recall reminders
Patients due for their 6-month cleaning get an automated voice or SMS reminder. Hanna offers booking on the spot.
After-hours triage
Urgent vs routine vs scheduled — Hanna recognizes the difference and either books the next available, escalates to your on-call line, or queues a morning callback.
Pricing
IABS Starter — $1,500/mo + $2,250 setup. Single location. IABS Growth — $4,500/mo. Multi-location practices with CRM caller-lookup. IABS Enterprise — $8,500/mo for multi-tenant chains.
FAQ for Healthcare & Medical Practices
Questions Healthcare & Medical Practices ask first.
IABS is built to support HIPAA-compliant operations. We sign a Business Associate Agreement (BAA) on Enterprise tier deployments, minimize PHI captured, encrypt data in transit and at rest, and implement strict access controls. Detailed compliance posture is reviewed on the discovery call.
Hanna handles routine inquiries — 'do you take Aetna?', 'do you take Delta Dental?' — at the voice layer using your configured insurance roster. Benefits-specific questions ('what's my deductible left?') are escalated to your front desk staff with full call context.
Hanna is explicitly scope-bounded. Any clinical question is redirected to a licensed clinician — Hanna says 'I'm an AI assistant — for clinical questions, let me get you to a clinician on our team.' She never improvises medical advice.
Yes. Hanna asks the right clarifying questions and books with the correct provider and provider type. For a single appointment requiring multiple providers (e.g., hygienist + dentist exam), Hanna handles the chained booking automatically.
Warm, professional, calibrated to your practice's brand voice. We tune Hanna's voice persona during onboarding — Vapi.ai voices include Sophia, Ahri, Savannah, and others. Most healthcare practices choose a soft, calming voice.
Ready to deploy IABS?
Join the waitlist for priority deployment. Founding clients get first access, early onboarding, and direct attention from the Theta Intelligence team.