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IABS · For Construction, Plumbing, HVAC & Electrical Trades
Stop losing service calls when you're on a job.
Hanna answers every inbound call 24/7 — books service appointments, dispatches emergencies, and keeps your phone from going to voicemail when you're holding a wrench.
Theta Intelligence built IABS for the trade business owner who can't pick up the phone on a job site. Every missed service call is a customer who calls the next plumber or HVAC company in the search results. At $400 average ticket and 5 missed calls per week, that's $6,400/month walking away. IABS is the AI receptionist that catches every one of them.
The problem
Where IABS fits.
Service calls hitting voicemail = lost customers
When you're on a job, the phone rings. By the time you check voicemail, the customer already called the next listing. Every voicemail is a 30–50% chance of a lost job.
Average ticket $200–$2,000 — missed calls add up fast
A plumber averaging $400/job who misses 5 calls a week is leaving $6,400/month on the table. An HVAC company at $1,500/job missing 3/week leaves $18,000/month.
After-hours emergency calls = either staff overtime or lost work
Burst pipe at 2am? AC failure on a Sunday? Most trade businesses lose these calls or pay overtime to a dispatcher. IABS handles them automatically.
Office staff overwhelmed by call volume + dispatch + estimates
One person can't take a service call, dispatch a crew, AND give a phone estimate to a new caller. Hanna handles the inbound capture; your team focuses on the work.
Trades ROI math
Average service ticket $400 across plumbing, HVAC, electrical, and general contracting. Recovering 5 missed calls per week at 80% close rate is $6,400/mo in recovered jobs. IABS Starter at $1,500/mo nets you $4,900/mo positive — and that's just the missed-call recovery, before counting after-hours emergencies you're now capturing.
How IABS works for Construction, Plumbing, HVAC & Electrical Trades
Built for the specific way you operate.
Service area enforcement
Hanna knows your service area. Calls from outside the radius get a polite 'we don't service that area, here's a recommendation' — she doesn't book jobs you can't fulfill.
Emergency vs routine triage
Burst pipe, no AC in summer, no heat in winter — Hanna recognizes urgency and either escalates to your on-call dispatch or books an emergency same-day slot. Routine maintenance gets booked into your normal schedule.
Crew dispatch integration
Hanna books into the right crew's calendar. For plumbing companies with separate residential/commercial crews, she routes correctly based on caller context.
After-hours capture with priority queue
Every late-night call is logged with timestamp, urgency level, and callback priority — so first thing in the morning, your team knows exactly who to call back first.
Phone estimates for common jobs
For standardized jobs (water heater install, AC tune-up), Hanna can quote your standard pricing and book the appointment. Custom jobs get a callback from a human.
Yes. We configure your service zip codes, cities, and exclusions during onboarding. Calls from outside the area get a polite decline with optional referral, so you're not booking jobs you can't fulfill.
Hanna is trained on urgency keywords and patterns specific to your trade — burst pipe, no heat, sparking outlet, leaking gas. Emergency calls are routed to your designated on-call line; routine bookings flow into the normal schedule.
Configure callback rules: 'any caller who mentions a custom job, route to me directly' or 'any commercial caller, route to my office manager.' Hanna captures the request and your team gets a notification with full call context.
IABS integrates with Google Calendar natively, plus most modern dispatch systems via webhook (ServiceTitan, Housecall Pro, Jobber, etc.). Integration scope is reviewed on the discovery call.
For standardized service jobs (AC tune-up, drain cleaning, water heater install), Hanna can quote your fixed pricing and book the appointment. Custom jobs are flagged for a human callback so you don't undercommit.
Ready to deploy IABS?
Join the waitlist for priority deployment. Founding clients get first access, early onboarding, and direct attention from the Theta Intelligence team.